Terms of Service

Welcome to Shuffle by DNFT INC. These Terms of Service govern your access to and use of addshuffle.com, any associated websites, phone numbers, and messaging services, including the Shuffle AI assistant that participates in SMS and iMessage conversations, related software, and documentation collectively called the Service. By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Acceptance

1.1 You must be at least 13 years old to use the Service. If you are between 13 and 18 you may use the Service only with consent and supervision of a parent or legal guardian. 1.2 If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. 1.3 By using the Service you accept these Terms and our Privacy Policy. Continued use following updates to these Terms constitutes acceptance of the revised Terms.

2. The Service

2.1 Shuffle provides AI powered messaging features in SMS and iMessage, including retrieval of web information, personality controls, image generation, and planned payment and ordering integrations. Specific features may change at any time. 2.2 Group chats. When you add Shuffle to a group conversation, messages and metadata in that conversation may be processed to operate the Service. You are responsible for ensuring that all participants consent to the presence of an AI assistant that can read messages and respond in the thread. 2.3 Solo chats. You may message Shuffle directly. The same data practices apply. 2.4 Availability. The Service may experience delays, outages, or limitations. We may suspend, modify, or discontinue any feature at any time.

3. Accounts and Security

3.1 Registration may be required for some features. You must provide accurate information and keep it current. 3.2 You are responsible for any activity that occurs under your account or phone number. Keep credentials secure and notify us promptly of unauthorized access. 3.3 You may not share, sell, or transfer your account. We may suspend or terminate accounts for suspected misuse or violations of these Terms.

4. Acceptable Use

You agree that you will not: - Access or use the Service in violation of any law or regulation. - Probe, scan, or test the vulnerability of the Service. - Interfere with or disrupt the Service. - Use automated means to scrape or harvest data except as permitted by robots.txt for public pages. - Upload or transmit malware, spam, or unlawful, defamatory, or infringing content. - Impersonate others or misrepresent your affiliation. - Use the Service to create competing models or to extract datasets or outputs programmatically without our written consent. - Submit Sensitive Information. The Service is not designed for protected health information under HIPAA, government identifiers, financial account numbers, payment card data, children’s data under COPPA, or special categories of data under GDPR. Do not send such data to Shuffle.

5. Your Content

5.1 Ownership. You retain ownership of text, images, and other content you submit to the Service, called User Content. 5.2 License to DNFT INC. You grant DNFT INC a worldwide, non exclusive, royalty free license to use, reproduce, host, store, modify, create derivative works of, display, and distribute your User Content as needed to operate, maintain, secure, and improve the Service, to comply with law, and to enforce our policies. 5.3 Group responsibility. If you submit User Content that includes information about other participants, you represent that you have the right to share that information with us for the purposes described in these Terms. 5.4 Moderation. We may remove or disable access to User Content that violates these Terms or law.

6. AI Output and Accuracy

6.1 Output. The Service generates text and images, called Output. As between you and DNFT INC, and to the extent permitted by law, subject to these Terms, you may use Output for any lawful purpose. Output may not be unique and others may receive the same or similar Output. 6.2 No human authorship claim. Do not represent that Output was human generated when it was generated by an AI model. 6.3 Use at your own risk. Output can be incomplete, inaccurate, or offensive. Do not rely on Output as a sole source of truth or as a substitute for professional advice. You are responsible for evaluating Output before using or sharing it, including with human review where appropriate. 6.4 Prohibited uses of Output. Do not use Output to make decisions that have legal or material impact on individuals, including decisions about employment, credit, housing, insurance, education, or health.

7. Third Party Services and Model Providers

7.1 Providers. The Service may send Input and conversation context to third party AI providers and infrastructure partners such as OpenAI, Anthropic, Google, Perplexity, and SMS carriers. Use of those services is subject to their terms and policies. We are not responsible for third party services or outages. 7.2 Integrations. The Service may offer optional integrations such as payments or ordering through partners including Farcash. Those integrations are subject to separate terms. 7.3 Links and third party content. Links or references do not imply endorsement.

8. Communications

8.1 By providing a phone number or email you consent to receive messages from us, including transactional messages about security, account changes, billing, product updates, and service alerts. Standard carrier rates may apply. 8.2 You may opt out of promotional emails or texts at any time. You cannot opt out of essential transactional messages while you use the Service.

9. Privacy and Data Use

9.1 Our Privacy Policy explains how we collect, use, and share information. By using the Service you consent to those practices. 9.2 Data processing. We may process messages, attachments, and metadata to operate features such as memory, search, safety, and abuse detection. We may generate logs and technical telemetry for reliability and security. 9.3 Data retention. We retain information for as long as needed for the purposes described in our Privacy Policy and to comply with law. We may anonymize or aggregate data for analytics and service improvement.

10. Fees, Billing, and Trials

10.1 Some features are free. Paid plans renew automatically unless canceled in accordance with this Section. 10.2 Billing. You authorize us and our payment processors to charge your payment method for applicable fees and taxes. If payment fails we may suspend or downgrade service. 10.3 Refunds. Except where required by law, payments are non refundable. We may, in our sole discretion, issue a courtesy credit for duplicate charges or verified technical errors. 10.4 Changes. We may change prices. For subscription price increases we will provide at least 30 days notice and the change will apply on the next renewal. 10.5 Cancellation. You can cancel through your account settings or by contacting support at shuffle@playground.ooo. Canceling stops future renewals and does not entitle you to a refund for the current term. 10.6 Free trials. If a free trial is offered you must cancel before the trial ends to avoid charges.

11. No Medical, Legal, or Professional Advice

The Service provides general information and productivity features. It does not provide medical, psychiatric, psychological, legal, financial, or other professional advice. You are solely responsible for your actions and outcomes. If you are in distress or at risk of self harm call your local emergency number. In the United States dial 988 for the Suicide and Crisis Lifeline.

12. Intellectual Property

12.1 DNFT INC owns all rights in the Service, including software, models, design, and trademarks. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. 12.2 You may use our name and logos only in accordance with our published brand guidelines or with our prior written consent. 12.3 You may not reverse engineer, decompile, or attempt to derive source code or model parameters except where such restriction is prohibited by law.

13. Feedback

If you send suggestions or ideas you grant DNFT INC a perpetual, worldwide, irrevocable, royalty free license to use them without restriction or obligation.

14. Termination

14.1 You may stop using the Service at any time. 14.2 We may suspend or terminate your access to the Service with or without notice for any reason, including violation of these Terms or risk to the Service or others. 14.3 Upon termination your right to use the Service ends immediately. We may retain information as required by law or for legitimate business purposes such as security, fraud prevention, or dispute resolution.

15. Disclaimer of Warranties

The Service is provided as is and as available. To the fullest extent permitted by law, DNFT INC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non infringement, and quiet enjoyment. We do not warrant that the Service will be uninterrupted, secure, or error free, or that data will not be lost.

16. Limitation of Liability

To the maximum extent permitted by law, DNFT INC and its affiliates will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from or related to your use of the Service. Our aggregate liability under these Terms will not exceed the greater of one hundred dollars 100 USD or the amount you paid for the Service that gave rise to the claim during the twelve months before the event giving rise to liability. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

17. Indemnification

You will indemnify and hold harmless DNFT INC and its officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses including reasonable attorneys’ fees arising out of or related to your User Content, your use of the Service, or your violation of these Terms or applicable law.

18. Dispute Resolution and Arbitration

18.1 Informal process. Before filing a claim, you agree to email us at shuffle@playground.ooo and attempt to resolve the dispute informally. If we cannot resolve it within 60 days either party may begin arbitration. 18.2 Arbitration. Any dispute arising out of or relating to these Terms or the Service will be resolved through final and binding arbitration administered by National Arbitration and Mediation NAM under its applicable rules. The Federal Arbitration Act governs this agreement to arbitrate. The arbitration will be conducted by video conference when possible. If an in person hearing is required, the location will be in the county of your residence if in the United States, or San Francisco, California, unless the arbitrator orders otherwise. 18.3 Class action and jury trial waiver. Disputes must be brought only in an individual capacity. Class, consolidated, or representative proceedings are not allowed. You and DNFT INC waive the right to a jury trial. 18.4 Small claims and equitable relief. Either party may seek relief in small claims court for qualifying disputes or seek temporary or injunctive relief in court to protect intellectual property or data security. 18.5 Severability. If any part of this Section is found unenforceable, the remainder will remain in effect, except that if the class waiver is found unenforceable, this entire Section will be unenforceable.

19. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law rules, except that the Federal Arbitration Act governs the arbitration agreement. Subject to the arbitration terms above, the exclusive venue for litigation that is permitted to proceed in court is San Francisco, California.

20. Export and Trade Controls

You must comply with all applicable export control and sanctions laws. The Service may not be used in or for the benefit of embargoed countries or restricted parties.

21. Copyright Complaints

If you believe content on the Service infringes your copyright, send a notice with the following information: - Your physical or electronic signature. - Identification of the copyrighted work. - Identification of the material claimed to be infringing and information sufficient to locate it. - Your contact information. - A statement of good faith belief that the use is not authorized. - A statement under penalty of perjury that the information in the notice is accurate and that you are the copyright owner or authorized agent. Send notices to: DNFT INC, Attn: Copyright Agent, 251 Little Falls Drive, Wilmington, DE 19808, or shuffle@playground.ooo.

22. Publicity

We may identify you or your organization by name and logo as a Shuffle user in marketing materials. You can opt out by emailing shuffle@playground.ooo.

23. Changes to the Service or Terms

We may update the Service and these Terms from time to time. For material changes to the Terms we will provide notice by email or in product notice at least 30 days before they take effect. If you do not agree to the changes you must stop using the Service.

24. Miscellaneous

24.1 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. 24.2 Entire agreement. These Terms plus any referenced policies form the entire agreement between you and DNFT INC regarding the Service. 24.3 Severability. If any provision is held invalid, the remaining provisions will remain in full force and effect. 24.4 No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later. 24.5 California customers. You may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or 800 952 5210 or 916 445 1254.

25. Contact

• Questions about these Terms or the Service
• DNFT INC
• 251 Little Falls Drive, Wilmington, DE 19808
• shuffle@playground.ooo

By using Shuffle you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.